Approved claims are reimbursed via direct deposit, so it’s required that employees link a personal bank account to their Forma account. Without a linked bank account, reimbursements cannot be issued.
When will employees receive their reimbursement?
Forma collects all unpaid approved claims and processes reimbursements twice per week on Sundays and Wednesdays. Payments typically take 2-3 business days to complete. Employees should see reimbursements posted to their bank accounts on Tuesdays or Fridays, as long as they’ve successfully linked their bank account and there are no other delays.
Why would a reimbursement be delayed?
Reimbursements may be delayed if an employee hasn’t linked their bank account before their claim is approved. For example, if a claim is approved on Thursday but the bank account hasn’t been added, the Sunday reimbursement will fail due to missing payment details.
If on Monday the employee links their bank account, then the claim will be included in the next batch of direct deposits on Wednesday. The employee should see the reimbursement for this claim on Friday.